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Return Policy

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    Return Policy

    Thank you for ordering from NextStep Resources. We appreciate your support! Should you need to return any items to us please see this policy for guidelines to assist you. As always if you have any questions please feel free to contact us at 800-444-2665 or via email at nsresources.com

    All returns should be shipped to:

    NextStep Resources
    Attn: Returns
    7890 12th Ave South
    Minneapolis MN 55425

    We suggest using traceable means for returns such as FedEx or UPS as NextStep Resources is not responsible and will not be able to issue credit for items lost in transit.

  • General Merchandise (Books, Bibles, Church Supplies)

    1. Credit will be given for items returned within 60 days of invoice date.
    2. Please include a copy of the invoice or receipt with your return. A 10% re-stocking fee will be charged for merchandise returned without an invoice or receipt.
    3. Customers are responsible for all return shipping charges except in the case of a NextStep shipping error. Please contact us right away if you have received products that you did not order or for any discrepancies.
    4. We value you as a customer so please share with us the reason for your return.

    Dated Sunday School Curriculum Returns

    Credit will be given for the current curricula up to the 15th day of the 2nd month each quarter. These are the dates that curriculum is due back to our office each quarter:

    Fall—October 15

    Winter—January 15

    Spring—April 15

    Summer—July 15

    Please include a copy of the invoice or receipt with your curriculum return in order to avoid a 10% re-stocking fee. You are responsible for all return shipping charges except in cases of a NextStep shipping error. (Contact us right away for any discrepancies). As always, you may mark on your paperwork the reason for your return.

    Vacation Bible School Returns

    Credit will be given on all returnable VBS items received in our warehouse by August 20. Credit will not be given for items returned after this date without prior approval from NextStep Resources. Products must be in saleable condition (not used or defaced) and in their proper packaging. Outlet and non-returnable items as listed on the publisher order forms or websites will not receive credit.

    We ask that you please return your VBS items within two weeks of your VBS, and include a copy of the invoice or receipt to avoid a 10% re-stocking fee. Previewed VBS kits should be returned within 60 days of invoice date or by August 20th, which ever comes first. Customers are responsible for all return shipping costs except in the case of a NextStep shipping error.

     

    Thank you again for ordering from NextStep Resources, we appreciate the opportunity to serve you. Please feel free to contact us with any questions at the phone number or email address listed at the beginning of this policy.